ONLINE SERVICE PRVACY, RETURNS AND PURCHASE POLICY

Please read these terms carefully. By using or visiting this section of the website, you are accepting the terms of use. These terms may change from time to time and you are bound to the terms of use as displayed at this point in time. By using this website you agree to be bound by these conditions. If you do not agree with them, you are not authorised to use the website.

REFUND POLICY

• With a receipt we can provide a refund, receipts must be valid and intact and comply with the following conditions.
• If you are an Account customer a copy of the original invoice must be presented prior to arranging an Account Credit, an Account credit will be dependent on meeting the following conditions.
• All eligible credits will be in Australian tender and returned in the same manner as original payment has been arranged.
• We reserve the right to decline at our discretion any bookings made; in these circumstances 100% of all fees paid will be refunded.
• There are no charges for changing the booking date if done so atleast 48hrs prior to the booked inspection date.
• If an Inspector arrives to conduct an inspection at the agreed site and time failure to provide access as agreed causing the termination of the inspection, there will be no refunds available, a minimum re-booking fee of $300.0 will apply.
• Once an Inspection is complete refunds will not be entertained.
• Please select your service requirements carefully and double check that the information You have provided is correct and accurate in every way to prevent out of pocket expenses in the event of booking cancellation fees.
• Booking cancellations, min 10% cancellation fee applies to all cancellations greater than 24hrs, 50% cancellation fee will apply for all bookings cancelled 24hrs or less than the booking date. By completing your transaction in clicking on the Pay Now button followed by the Proceed to ANZ eGate, you are accepting the above refund policy.
• Any arrangements other than stated in the above may be made by direct negotiation, however availability of alternate negotiations will not be guaranteed and will be at the discretion of the Inspector at that time, will be dependent on current bookings and apply to same day rebooking scenarios only.